Thomas Cook

If you would like to phone the Thomas Cook customer helpline, the Thomas Cook contact number 0870 280 9343 is one of the best numbers to call. To find out more information Thomas Cook please visit their official website you can find below.

Thomas Cook Contact Number
0870 280 9343

Thomas Cook Contact Numbers

Department Contact Number
Customer Service 0870 280 9343
Complaints 0870 280 9343

Thomas Cook was founded in 1841 when it was known as Thomas Cook and Son. The first holidays that they organised were for a few hundred people who traveled to their destination by train. Today they have a fleet of more than one hundred aircraft and twenty million people per year fly with them to destinations all over the world. The destinations that they fly to are all described on their website and you will also find details of holidays to these destinations here as well, including all-inclusive options. There is also a Thomas Cook contact number that travelers can use to find out any other information that they need.

Customer Service

The main reason that people call Thomas Cook customer services is to confirm information about any existing booking that they have. However, the Thomas Cook support team will try to make any changes to your arrangements if these are required. If you have not booked your holiday yet, then this can also be done over the phone. If you have any Thomas Cook complaints, then the details of this can also be taken by customer services.

Customers are able to call the Thomas Cook phone number seven days a week between the hours of 08:00 and 22:00. A live chat option is also available via the website and this can be accessed between 09:00 and 22:00, also seven days a week. They can also be contacted on social media. Thomas Cook’s business address can also be found on their website if you want to contact them by post, but you should bear in mind that it may take some time to get a reply.

Booking Your Holiday

There are a number of different options that are available to you when it is time to book your holiday. Thomas Cook has many high street branches that you can call into and book your holiday in person. You are also able to make a booking on the website. This will only take a few minutes and your confirmation will be sent to you once the booking has been made. You can print this information and other important documents such as boarding passes. If you would like to speak to someone before making your booking, then you can contact Thomas Cook and they will be able to process your request.

Booking Modifications

If you need to make any changes to your booking then you should call Thomas Cook customer service as soon as possible. This is the most efficient way of making changes, but you can also do it by using the live chat service. The advantage of using the phone for Thomas Cook contact to make your changes is that the representative will be able to confirm that your changes have been made. You should remember that in some cases it may not be possible to make the changes you have requested, but an agent will inform you if this is the case.

If you need to make changes to a group booking, then this can be done by calling the Thomas Cook number shown here. This could be something such as changing the number of people that are going on the trip, or changing the names of travelers. It is always a good idea to call the Thomas Cook helpline to make a group booking as early as possible so that you can ensure that there is enough room for everyone in your party.

Booking Cancellation

Call the Thomas Cook telephone number immediately if you need to cancel your booking. This can be done by phone or online. It may be possible to get a partial refund when your booking is cancelled but this will depend largely on the amount of time that you have left before you are due to go on holiday. Thomas Cook will be able to provide you with the exact terms and conditions that relate to your booking. These should be checked at the time of booking just in case a cancellation does become necessary.

Thomas Cook Complaints

If anything about the service you receive from Thomas Cook is not as good as it could have been, then you may want to make a complaint. This can be done by calling Thomas Cook customer services. It can be useful to have some information to hand that can help the team locate your booking such as your reference number, when the booking was made and the payment method that was used. If you are not happy with the response that you get from the customer service agent then the complaint can be passed along to someone higher up in the company.

Other Ways To Get In Touch With Thomas Cook

By Post

South Building
200 Aldersgate St

Offical Website


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